Carpet Cleaning SW20 Service Terms and Conditions
These Terms and Conditions set out the basis on which Carpet Cleaning SW20 provides carpet and related cleaning services to residential and commercial customers. By booking a service, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Service means any carpet, rug, upholstery, mattress, curtain, hard floor or related cleaning service provided by Carpet Cleaning SW20, including inspection, stain treatment, deodorising and protection where agreed.
Customer means any individual, company or organisation that requests or receives a Service from Carpet Cleaning SW20.
Premises means the property or location where the Service is to be performed.
Technician means the employee, contractor or representative of Carpet Cleaning SW20 assigned to carry out the Service.
Agreement means the contract between Carpet Cleaning SW20 and the Customer incorporating these Terms and Conditions and any specific written quotation or confirmation issued by Carpet Cleaning SW20.
2. Scope of Services
Carpet Cleaning SW20 provides professional carpet and related cleaning services within its general service area, which includes the SW20 postcode and nearby locations. The precise scope of work for each booking will be set out in the quotation or booking confirmation provided to the Customer.
Services may include, as agreed, pre-inspection of fibres and existing damage, vacuuming, pre-treatment of stains, hot water extraction, low moisture cleaning, deodorising and application of protective treatments. The methods used are at the discretion of the Technician, taking account of the material, condition and access at the Premises.
The Customer acknowledges that the Service is limited to cleaning and does not include repair, re-stretching, re-colouring, pest control, or building services, unless expressly confirmed in writing as an additional service.
3. Booking Process
Bookings may be requested by the Customer through the company’s usual communication channels. Carpet Cleaning SW20 will provide a quotation based on the information supplied by the Customer, such as the size and type of areas to be cleaned, level of soiling, and access conditions.
All quotations are given in good faith but are subject to revision if the information provided by the Customer proves to be inaccurate or incomplete, or if the Premises differ significantly from the description at the time of inspection. Any revision will be communicated to the Customer before work starts or as soon as reasonably practical.
A booking is accepted and an Agreement formed only when Carpet Cleaning SW20 issues a verbal or written confirmation with the agreed date, time window, scope of work and price, and the Customer confirms their acceptance. Carpet Cleaning SW20 reserves the right to refuse any booking at its discretion.
The Customer is responsible for ensuring that all details in the booking confirmation are correct. Any errors should be notified as soon as possible and, in any event, before the Service is carried out.
4. Access and Customer Obligations
The Customer must ensure that the Technician has safe, clear and reasonable access to the Premises at the agreed time, including access to electricity, hot water and, where required, parking facilities. Any parking charges reasonably incurred in order to carry out the Service may be added to the final invoice.
The Customer must remove or secure any fragile, valuable or easily damaged items from the areas to be cleaned before the Technician arrives. Where this is not practicable, the Customer must clearly draw such items to the attention of the Technician.
The Customer warrants that they either own the property and furnishings to be cleaned or have the full authority of the owner to authorise the Service. The Customer will indemnify Carpet Cleaning SW20 against any claim by a third party alleging lack of authority.
Children and pets must be kept away from the work area and equipment during the Service and for any recommended drying or curing period. The Customer is responsible for complying with any safety instructions provided by the Technician.
5. Pricing and Quotations
Prices are generally based on the size, type and condition of the items or areas to be cleaned, and the method required. Unless otherwise stated, all prices are quoted in pounds sterling and are inclusive of any applicable taxes.
Quotations may be provided as a fixed price or as an estimate. Fixed price quotations will not change unless the scope of work is altered or the conditions encountered at the Premises differ materially from those described. Estimates are indicative and subject to adjustment once the Technician inspects the Premises.
Any additional work requested on the day of service that was not part of the original quotation will be charged separately at the prevailing rates and, where practicable, confirmed before commencement.
6. Payments
Payment terms will be specified at the time of booking. Unless otherwise agreed in writing, payment is due immediately upon completion of the Service. For certain bookings, Carpet Cleaning SW20 may require partial or full advance payment or a deposit as a condition of acceptance.
Accepted methods of payment will be communicated to the Customer during the booking process. Where payment is made by bank transfer or other non-immediate methods, the Customer remains liable until cleared funds are received.
If payment is not received in accordance with the agreed terms, Carpet Cleaning SW20 reserves the right to charge interest on the outstanding amount at the maximum rate permitted by law and to recover any reasonable costs incurred in collecting overdue payments.
7. Cancellations and Rescheduling
The Customer may cancel or reschedule a booking by giving notice to Carpet Cleaning SW20. To avoid a cancellation charge, the Customer must provide at least 24 hours notice prior to the agreed arrival time. Cancellations or rescheduling requests made with less than 24 hours notice may be subject to a cancellation fee, which will be notified to the Customer and may be up to the full quoted price.
Where a deposit or prepayment has been taken, it may be forfeited in whole or in part in the event of late cancellation, non-attendance by the Customer, or failure to provide access to the Premises at the agreed time.
Carpet Cleaning SW20 reserves the right to cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to severe weather, traffic disruption, equipment failure, staff illness or safety concerns at the Premises. In such cases, Carpet Cleaning SW20 will aim to offer an alternative appointment at the earliest available time, but will not be liable for any indirect losses or expenses incurred by the Customer.
8. Service Limitations and Results
While Carpet Cleaning SW20 endeavours to achieve the best possible results, the Customer acknowledges that outcomes may vary depending on factors such as age and type of fibres, pre-existing wear, previous cleaning methods, stains, fading, and damage. No guarantee can be given that all stains or odours will be removed, or that items will be returned to their original condition.
Some stains may be permanent and some odours may be embedded in underlay, backing or subfloor materials beyond the reach of surface cleaning. Certain treatments may also reveal pre-existing damage, discolouration or wear that was hidden by soiling.
The Customer agrees that any recommendations made by the Technician regarding aftercare, drying times and re-entry times will be followed. Carpet Cleaning SW20 will not be liable for issues arising where such recommendations have not been observed.
9. Customer Inspection and Complaints
The Customer or their representative should, where possible, inspect the completed work at the end of the Service. Any immediate concerns about the quality or completeness of the Service should be raised with the Technician at that time so that reasonable efforts can be made to address them on the spot.
If the Customer wishes to make a complaint after the Technician has left the Premises, the Customer must notify Carpet Cleaning SW20 as soon as reasonably practicable, giving a clear description of the issue and, where possible, supporting information such as photographs.
Carpet Cleaning SW20 will investigate any complaint in good faith and, if it considers the complaint to be justified, may at its discretion offer a re-clean of the affected area or another form of resolution. Liability will remain subject to the limitations set out in these Terms and Conditions.
10. Liability and Insurance
Carpet Cleaning SW20 will exercise reasonable care and skill in providing the Service and will use products and methods suitable for the materials and conditions, based on the information available to the Technician.
Carpet Cleaning SW20 holds insurance cover appropriate for its business, subject to the terms, conditions and exclusions of the relevant policy. Details may be provided upon reasonable request.
To the fullest extent permitted by law, Carpet Cleaning SW20 shall not be liable for any of the following:
Any pre-existing damage, wear, fading, staining, shrinkage, loose seams, weak backing, fraying or other deterioration that becomes apparent during or after cleaning.
Any damage resulting from hidden defects, faulty installation, poor condition of carpets or furnishings, or the use of non-colourfast dyes or unstable materials.
Any indirect, consequential or economic loss, including loss of profit, loss of opportunity, or loss of enjoyment.
The total liability of Carpet Cleaning SW20 to the Customer arising from any single event or series of connected events shall not exceed the total amount paid or payable for the Service giving rise to the claim, except where liability cannot legally be limited.
Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded under applicable law.
11. Waste Handling and Environmental Compliance
Carpet Cleaning SW20 will handle and dispose of any waste generated in the course of providing the Service in accordance with applicable UK waste management and environmental regulations. This may include, for example, collection of soiled water, filters, packaging and limited quantities of removed debris.
Where significant quantities of waste material, such as large offcuts, underlay or general household waste, are present at the Premises, the Customer remains responsible for arranging appropriate removal and disposal unless a separate waste removal service has been expressly agreed.
Chemical products used in the Service will be selected with regard to their suitability for the task and used in line with manufacturer instructions and relevant safety data. The Customer agrees to follow any post-service guidance provided regarding ventilation, drying and safe reoccupation of cleaned areas.
12. Health and Safety
Carpet Cleaning SW20 takes health and safety seriously and expects the Customer to do the same. The Technician may refuse to work or may suspend the Service if they reasonably consider that the Premises or any part of it is unsafe, unsanitary or otherwise presents an unacceptable risk.
The Customer must inform Carpet Cleaning SW20 in advance of any known hazards at the Premises, including but not limited to structural issues, contamination, presence of hazardous substances, or access limitations that may affect the safe delivery of the Service.
Where the Service is suspended or cannot be completed due to health and safety concerns attributable to the condition of the Premises or the actions of the Customer, Carpet Cleaning SW20 may treat the appointment as a late cancellation and apply appropriate charges.
13. Force Majeure
Carpet Cleaning SW20 shall not be in breach of this Agreement nor liable for delay in performing, or failure to perform, any of its obligations where such delay or failure results from events, circumstances or causes beyond its reasonable control. This may include, without limitation, extreme weather, flooding, fire, accident, acts of terrorism, public health restrictions, industrial disputes, and failures of transport or utilities.
14. Data Protection and Privacy
Carpet Cleaning SW20 will collect and use the Customer’s personal information solely for the purposes of managing bookings, providing the Service, processing payments and handling queries and complaints. Personal data will be processed in accordance with applicable UK data protection laws.
Customer information will not be sold to third parties. It may, however, be shared with service providers or insurers where reasonably necessary for the operation of the business or the handling of claims, subject to appropriate safeguards.
15. Amendments to Terms
Carpet Cleaning SW20 may amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that particular Service. Updated terms may be published or made available on request.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Service provided by Carpet Cleaning SW20.
17. Severability
If any provision or part-provision of these Terms and Conditions is or becomes invalid, unlawful or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, lawful and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the rest of the Terms and Conditions.
18. Entire Agreement
These Terms and Conditions, together with any written quotation or confirmation provided by Carpet Cleaning SW20, constitute the entire agreement between the parties in relation to the Service and supersede any prior discussions, correspondence, understandings or agreements.
No variation of this Agreement shall be effective unless it is made in writing and agreed by Carpet Cleaning SW20.
